Mobile Number Portability (MNP)

What is Mobile Number Portability (MNP)?

Mobile Number Portability (MNP) allows you to switch between network providers while keeping your current mobile number. This is useful for those who want to take advantage of better services, such as improved coverage or lower rates, without the hassle of notifying contacts about a number change.

Can I Use My Old Number With A New TNT SIM Card?

Yes! TNT supports MNP, meaning you can transfer your existing mobile number to a new TNT SIM card. Here’s how the process works:

  1. Check Eligibility: Ensure your number is active and not under any pending legal issues or obligations.
  2. Request MNP: Visit a TNT store or use their online platform to submit a porting request.
  3. Wait for Approval: The provider will review your Mobile Number Portability (MNP) request. Once approved, they’ll initiate the transfer process.
  4. Complete the Porting Process: Once your new TNT SIM is activated, your old number will be transferred, and you can start using TNT services with your original mobile number.
  5. Replace SIM Card: You must switch to a new TNT SIM card compatible with your existing number. Visit a TNT store or request a SIM card online, and follow the instructions to activate it.

Types of Mobile Number Porting

There are two types of mobile number porting:

1. Internal Porting

This involves keeping your mobile number when you switch between postpaid and prepaid subscriptions within the Smart network.

Examples:

  • Switching from Smart Postpaid to Smart Prepaid or TNT
  •  Moving from Smart Prepaid or TNT to Smart Postpaid
  •  Changing from SUN Postpaid to Smart Postpaid, Smart Prepaid, or TNT

2. External Porting

This porting lets you keep your mobile number when transferring your subscription to a different network provider. 

Examples:

  •  Moving from Globe to TNT while keeping your current mobile number
  • Transferring from DITO to Smart while retaining your existing phone number.
  • DITO to Smart while retaining your existing phone number.

See Also: TNT Sim Registration Online 2024: Step By Step Guide

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How to Use Your Old Number with a New TNT SIM Card

To use your old number with a new TNT SIM card, follow these three simple steps:

Step1: Obtain a Unique Subscriber Code (USC)

For external porting, you need to get a Unique Subscriber Code (USC) from your current network provider. The USC is a 9-digit code that acts as a clearance, ensuring your account has no unpaid fees. The USC is valid for 15 days from the date of issuance.

How to Get USC

  • Globe: Call 185 or book an in-store appointment.
  • Smart: Book a virtual or in-store appointment, or visit any Smart Store nationwide.

Step2: Get an MNP-Ready TNT SIM Card and Fill Out the Form

Visit a Smart Store to obtain an MNP-ready TNT SIM card. You’ll need to present your USC and a valid ID. Once you have the SIM card, you’ll be asked to fill out a Mobile Number Portability (MNP) application form.

Information Required on the Form

  • Your existing mobile number.
  • Unique Subscriber Code (USC).
  • Personal details like name, address, and valid ID number.

Proof of Ownership can include

  • Original SIM bed/jacket of your prepaid SIM.
  • Original PUK slip of your prepaid SIM.
  • A copy of the Official Receipt issued by SMART with your Prepaid Mobile Number.
  • Successful login to MySmart Web, MyPLDTSmart App, or Smart App.
  • A Maya account linked to your Mobile Number (linked for at least 3 months).

Step 3: Activate Your New TNT SIM Card

After receiving your new TNT SIM card, follow these steps to activate it:

  • Insert the new SIM card into your device.
  • Dial *123# and follow the instructions on the screen.
  • Wait for the notification confirming that your number has been successfully ported to TNT.

By following these steps, you can easily keep your old number while switching to a new TNT SIM card!

Eligibility for Using Your Old Number with a New TNT SIM Card

To successfully use your old number with a new TNT SIM card through Mobile Number Portability (MNP), you must meet the following eligibility criteria:

  • Active Mobile Number: Your mobile number must be active and currently in use.
  • No Unpaid Account Charges: Ensure that there are no outstanding unpaid fees or charges on your account.
  • Compatible Device: You must be using a Smart-locked or open-line handset.
  • No Product or Service Bundle: Your mobile number should not be part of any product or service bundle that restricts number portability.
  • Not a Primary Account Holder: Your mobile number should not be the primary or principal number associated with different accounts.
  • No Pending Transfer Requests: Your mobile number must not have any pending requests for the transfer of mobile number ownership.
  • No Recent MNP Applications: Your mobile number must not have applied for an MNP within the last 60 days.
  • No Fraudulent Activity: The mobile number should not be associated with any fraudulent activity.
  • No Legal Restrictions: There must be no legal prohibitions, court orders, or restrictions by the National Telecommunications Commission against your mobile number.

Requirements for Using Your Old Number with a New TNT SIM Card

To apply for Mobile Number Portability (MNP) and use your old number with a new TNT SIM card, you’ll need the following:

  1. Unique Subscriber Code (USC): A 9-digit code issued by your current network provider, which serves as clearance and ensures your account has no unpaid fees. The USC is valid for 15 days from the date of issuance.
  2. Valid ID: A government-issued ID to verify your identity.
  3. Proof of SIM Ownership: (for Prepaid users):
    • Original SIM bed/jacket of your prepaid SIM.
    • Original PUK slip of your prepaid SIM.
    • A copy of the Official Receipt issued by SMART with your Prepaid Mobile Number.
    • Successful login to MySmart Web, MyPLDTSmart App, or Smart App.
    • A Maya account linked to your Mobile Number (linked for at least 3 months).
  4. Standard Postpaid Application Requirements: (for Postpaid users): Additional documentation may be required, including recent account statements.

You can smoothly transition your old number to a new TNT SIM card while enjoying uninterrupted service by ensuring you meet these eligibility criteria and requirements.

Frequently Asked Questions (FAQs)

Applying for Mobile Number Portability (MNP) is free of charge. There are no fees required to port your number to TNT.

To use your old number with a new TNT SIM card, follow these steps:

  • Obtain a Unique Subscriber Code (USC) from your current network provider. This 9-digit code confirms that your account has no unpaid charges.
  • Get an MNP-ready TNT SIM card from a Smart Store and complete the required form, presenting your USC and a valid ID.
  • Insert your new TNT SIM card into your phone, dial *123#, and follow the instructions to activate your new SIM.

The MNP process typically takes 24 to 48 hours once your current network provider receives and confirms your application. In some cases, it may take up to five business days, depending on the processing time of your current network provider.

Yes, there may be a brief service interruption of up to 4 hours during the MNP activation process. During this time, you won’t be able to use voice, SMS, or data services. You will be informed in advance about the interruption so you can plan accordingly. It’s best to complete important tasks or calls before initiating the MNP process.

Once your number is ported to TNT, all existing subscriptions, promos, and rewards from your previous network will be terminated. You will need to re-subscribe to TNT’s services and promos. Any remaining load or credits may not be carried over.

You can apply for MNP once every 60 days. This waiting period is required to prevent frequent switching and ensures a stable and seamless transition between networks.

You will receive a notification message or hear a specific sound indicating that the number you are calling has moved to another network. This helps you be aware of possible charges if calling a number outside your network.

The BEEP notification sound is an audible indicator heard before the call connects. It signifies that the number you’re calling has been ported to another network. This beep alerts you that additional charges may apply if you are on a different network.

For corporate accounts, the process is similar to individual MNP applications, but it may require additional documentation and authorization from your company. Contact your account manager or the corporate customer service of your current provider to initiate the MNP process. They will provide specific guidelines and requirements tailored to corporate accounts.

Yes, you can upgrade your TNT physical SIM to an eSIM while retaining your old number. This upgrade can be done at any Smart Store nationwide, and the service costs P89.

Yes, you can change your TNT Prepaid eSIM to a postpaid or Infinity eSIM while keeping your existing number. This service is available at any Smart Store nationwide.

These FAQs provide comprehensive guidance on MNP, including costs, steps, and potential interruptions. By following these guidelines, you can seamlessly transition to TNT, retain your old number, and manage your mobile services effectively.

Conclusion

Switching to a new TNT SIM card while keeping your old number is a straightforward process with the help of Mobile Number Portability (MNP). By following the steps outlined above, you can enjoy the benefits of TNT’s services without the hassle of changing your number. Whether you’re upgrading your SIM or switching networks, MNP ensures a seamless transition, allowing you to stay connected with your existing mobile number.

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